General Questions
1. What is 7Stoppers?
Answer:
7Stoppers is a UK-based car rental service offering a wide range of vehicles for short-term and long-term rentals, including economy, luxury, and commercial vehicles.
2. Where does 7Stoppers operate?
Answer:
We provide rental services across the UK, covering major cities and airports for convenient pick-up and drop-off.
3. How can I book a car with 7Stoppers?
Answer:
Bookings can be made directly on our website 7stoppers.com, by phone, or through our customer support team.
4. What types of vehicles are available?
Answer:
We offer economy cars, SUVs, luxury cars, vans, and minibuses to accommodate various travel needs.
5. Are your cars automatic or manual?
Answer:
We provide both automatic and manual transmission vehicles. You can select your preference during booking.
6. What are your operating hours?
Answer:
Our services are available 24/7 for bookings, with customer support available during business hours.
7. Can I rent a car without a reservation?
Answer:
We recommend booking in advance to ensure vehicle availability, but we also accommodate walk-in rentals depending on stock.
8. Do you offer airport pick-up and drop-off?
Answer:
Yes! We provide convenient pick-up and drop-off services at major UK airports.
9. Is roadside assistance included?
Answer:
Yes, all rentals include 24/7 roadside assistance for peace of mind during your journey.
10. Are there any mileage limits?
Answer:
Most of our rentals come with unlimited mileage. Specific terms will be provided during the booking process.
Booking & Requirements
11. What documents do I need to rent a car?
Answer:
You’ll need a valid driver’s license, proof of ID (passport or national ID card), and a credit/debit card for payment.
12. Can I rent a car if I’m under 25?
Answer:
Yes! The minimum age is 21, although certain vehicle categories may require drivers to be 25 or older.
13. Do you accept international driver’s licenses?
Answer:
Yes, we accept valid international driver’s licenses alongside a passport for non-UK residents.
14. Is there a security deposit required?
Answer:
Yes, a refundable security deposit is required. The amount varies depending on the vehicle type.
15. Can I modify or cancel my reservation?
Answer:
Yes, bookings can be modified or canceled. Please refer to our cancellation policy or contact customer support for assistance.
16. How far in advance should I book?
Answer:
We recommend booking at least 24 hours in advance to secure your preferred vehicle.
17. Can I extend my rental period?
Answer:
Yes, extensions are possible. Contact our support team before your rental period ends to arrange an extension.
18. Are additional drivers allowed?
Answer:
Yes, additional drivers can be added for a small fee. All drivers must provide a valid driver’s license.
19. Can I pick up and return the car in different locations?
Answer:
Yes, one-way rentals are available for an additional fee. Please mention this during booking.
20. What happens if I return the car late?
Answer:
Late returns may incur additional charges. Please notify us in advance if you expect delays.
Payments & Fees
21. What payment methods do you accept?
Answer:
We accept major credit/debit cards, including Visa, Mastercard, and American Express.
22. Is a deposit required for all rentals?
Answer:
Yes, a refundable deposit is required to secure your rental.
23. When will my deposit be refunded?
Answer:
Deposits are refunded within 3–5 business days after the vehicle is returned in the agreed condition.
24. Are there any hidden fees?
Answer:
No, we maintain transparency with all costs. Any additional charges will be clearly communicated during booking.
25. Do prices include insurance?
Answer:
Yes, basic insurance is included. Additional coverage options are available for added peace of mind.
26. Is fuel included in the rental price?
Answer:
Fuel is not included. Vehicles must be returned with the same fuel level as when collected.
27. Are there penalties for canceling a booking?
Answer:
Cancellation policies vary depending on the booking type. Please check our website for full details or contact support.
28. Can I rent a car using cash?
Answer:
No, we only accept card payments for security purposes.
29. Do you charge extra for airport pick-up/drop-off?
Answer:
Additional charges may apply for airport services. Pricing will be displayed during booking.
30. Are toll fees included in the rental cost?
Answer:
No, toll fees are the renter’s responsibility.
Vehicle Information
31. Are the vehicles regularly maintained?
Answer:
Yes, all our vehicles undergo regular maintenance and safety checks to ensure the highest quality.
32. Can I choose a specific car model?
Answer:
We will do our best to accommodate specific model requests, but availability may vary.
33. Are pets allowed in the rental cars?
Answer:
Pets are allowed in select vehicles. Please inform us during booking to make proper arrangements.
34. Do you provide child seats?
Answer:
Yes, child seats can be provided upon request for an additional fee.
35. Is smoking allowed in the vehicles?
Answer:
No, smoking is strictly prohibited in all vehicles. Cleaning fees will apply if violated.
36. Can I add GPS to my rental?
Answer:
Yes, GPS units are available upon request for a small additional fee.
37. What should I do if the vehicle breaks down?
Answer:
Contact our 24/7 roadside assistance immediately. Details are provided in your rental agreement.
38. Are luxury cars available for hire?
Answer:
Yes, we have a selection of luxury and premium vehicles for special occasions or business travel.
39. Do you provide vans or larger vehicles for group travel?
Answer:
Yes, we offer vans and minibuses ideal for group travel or transporting goods.
40. Are your vehicles equipped with insurance?
Answer:
Yes, all vehicles include basic insurance. Additional coverage options are available for purchase.