Top Rent a Car FAQs Everything You Need to Know

Top Rent a Car FAQs: Everything You Need to Know

General Questions


1. What is 7Stoppers?

Answer:
7Stoppers is a UK-based car rental service offering a wide range of vehicles for short-term and long-term rentals, including economy, luxury, and commercial vehicles.


2. Where does 7Stoppers operate?

Answer:
We provide rental services across the UK, covering major cities and airports for convenient pick-up and drop-off.


3. How can I book a car with 7Stoppers?

Answer:
Bookings can be made directly on our website 7stoppers.com, by phone, or through our customer support team.


4. What types of vehicles are available?

Answer:
We offer economy cars, SUVs, luxury cars, vans, and minibuses to accommodate various travel needs.


5. Are your cars automatic or manual?

Answer:
We provide both automatic and manual transmission vehicles. You can select your preference during booking.


6. What are your operating hours?

Answer:
Our services are available 24/7 for bookings, with customer support available during business hours.


7. Can I rent a car without a reservation?

Answer:
We recommend booking in advance to ensure vehicle availability, but we also accommodate walk-in rentals depending on stock.


8. Do you offer airport pick-up and drop-off?

Answer:
Yes! We provide convenient pick-up and drop-off services at major UK airports.


9. Is roadside assistance included?

Answer:
Yes, all rentals include 24/7 roadside assistance for peace of mind during your journey.


10. Are there any mileage limits?

Answer:
Most of our rentals come with unlimited mileage. Specific terms will be provided during the booking process.



Booking & Requirements


11. What documents do I need to rent a car?

Answer:
You’ll need a valid driver’s license, proof of ID (passport or national ID card), and a credit/debit card for payment.


12. Can I rent a car if I’m under 25?

Answer:
Yes! The minimum age is 21, although certain vehicle categories may require drivers to be 25 or older.


13. Do you accept international driver’s licenses?

Answer:
Yes, we accept valid international driver’s licenses alongside a passport for non-UK residents.


14. Is there a security deposit required?

Answer:
Yes, a refundable security deposit is required. The amount varies depending on the vehicle type.


15. Can I modify or cancel my reservation?

Answer:
Yes, bookings can be modified or canceled. Please refer to our cancellation policy or contact customer support for assistance.


16. How far in advance should I book?

Answer:
We recommend booking at least 24 hours in advance to secure your preferred vehicle.


17. Can I extend my rental period?

Answer:
Yes, extensions are possible. Contact our support team before your rental period ends to arrange an extension.


18. Are additional drivers allowed?

Answer:
Yes, additional drivers can be added for a small fee. All drivers must provide a valid driver’s license.


19. Can I pick up and return the car in different locations?

Answer:
Yes, one-way rentals are available for an additional fee. Please mention this during booking.


20. What happens if I return the car late?

Answer:
Late returns may incur additional charges. Please notify us in advance if you expect delays.



Payments & Fees


21. What payment methods do you accept?

Answer:
We accept major credit/debit cards, including Visa, Mastercard, and American Express.


22. Is a deposit required for all rentals?

Answer:
Yes, a refundable deposit is required to secure your rental.


23. When will my deposit be refunded?

Answer:
Deposits are refunded within 3–5 business days after the vehicle is returned in the agreed condition.


24. Are there any hidden fees?

Answer:
No, we maintain transparency with all costs. Any additional charges will be clearly communicated during booking.


25. Do prices include insurance?

Answer:
Yes, basic insurance is included. Additional coverage options are available for added peace of mind.


26. Is fuel included in the rental price?

Answer:
Fuel is not included. Vehicles must be returned with the same fuel level as when collected.


27. Are there penalties for canceling a booking?

Answer:
Cancellation policies vary depending on the booking type. Please check our website for full details or contact support.


28. Can I rent a car using cash?

Answer:
No, we only accept card payments for security purposes.


29. Do you charge extra for airport pick-up/drop-off?

Answer:
Additional charges may apply for airport services. Pricing will be displayed during booking.


30. Are toll fees included in the rental cost?

Answer:
No, toll fees are the renter’s responsibility.



Vehicle Information


31. Are the vehicles regularly maintained?

Answer:
Yes, all our vehicles undergo regular maintenance and safety checks to ensure the highest quality.


32. Can I choose a specific car model?

Answer:
We will do our best to accommodate specific model requests, but availability may vary.


33. Are pets allowed in the rental cars?

Answer:
Pets are allowed in select vehicles. Please inform us during booking to make proper arrangements.


34. Do you provide child seats?

Answer:
Yes, child seats can be provided upon request for an additional fee.


35. Is smoking allowed in the vehicles?

Answer:
No, smoking is strictly prohibited in all vehicles. Cleaning fees will apply if violated.


36. Can I add GPS to my rental?

Answer:
Yes, GPS units are available upon request for a small additional fee.


37. What should I do if the vehicle breaks down?

Answer:
Contact our 24/7 roadside assistance immediately. Details are provided in your rental agreement.


38. Are luxury cars available for hire?

Answer:
Yes, we have a selection of luxury and premium vehicles for special occasions or business travel.


39. Do you provide vans or larger vehicles for group travel?

Answer:
Yes, we offer vans and minibuses ideal for group travel or transporting goods.


40. Are your vehicles equipped with insurance?

Answer:
Yes, all vehicles include basic insurance. Additional coverage options are available for purchase.

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